4 ways to turn visitors to your website into buyers

Posted on July 21, 2014 by Kim Carruthers

I presented at the Birth of an Online Retailer workshop at the Online Retailer Expo today.

I spoke about conversion - how to make your website SELL not just look pretty.

4 key ways to think about why users do or don't purchase

- Anxiety

- Friction

- Mindset

- Persuasion

You can read more here

How to make your website convert browsers into sellers.

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Posted in Turning Browsers into Buyers

Are you afraid of your customers?

Posted on March 21, 2014 by Kim Carruthers

I could have titled this blog 'The importance of customer feedback for online businesses' but you probably wouldn't have read it.  Zoyee is one of our eChic web family, and gives us a really great insight into what getting out there and daring to interact with your customers (scary I know for us web denizens) can do for your eCommerce business.


So you’ve finally launched your online business. Congratulations! What an achievement. It’s now time to get onto the business of selling and attracting customers to your site. One of the many challenges some e-tailers face is not knowing what customers want, due to the lack of two-way communication they would normally get in traditional retail environment.

Founder of ecogiftbags.com.au Zoyee Kartalis said customer feedback played an integral role in her changing her selling strategy after conducting face-to-face and online market research. Zoyee said half the challenge with online shopping is getting customers to your site – so when they are there some are reluctant to buy because they cannot be 100 per cent sure the goods are of merchantable quality.

“I launched my online business less than six months ago and wanted to see what people thought about my reusable fabric gift bags. While many people love the concept, I had a hunch maybe some customers wanted more choice, so I decided to attend the Rose Street Artists’ Market in Fitzroy to suss it out,” said Zoyee. “My suspicions were confirmed. Many people said they loved my bags, the fact that they were Australian made and thought the concept of reusing and regifting in place of wasting paper was a great idea. But some were reluctant to buy because they wanted the freedom of choice to pick and choose the bag colours, quantities and sizes themselves,” she said.

“That night I went home determined to get more insights, so I created a customer survey using a free tool called Survey Monkey and distributed it to my customer database and circulated via social media. I offered a prize as an incentive and got an excellent response, while collecting invaluable consumer insights at the same time. I then contacted my web designer Kim Carruthers from eChic.com.au to change my product offering,” she said.

Zoyee believes she has made a positive change to her business, which will see more customers visit her site and buy her eco gift bags. Asking for customer feedback doesn’t take much effort – after all consumer is KING in the world of FMCG (fast moving consumer goods). It’s a great way to keep your finger on the pulse with what your customers want, meaning you can tweak the way you sell your products accordingly.

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Posted in Turning Browsers into Buyers, Uncategorized

Fonts: serif and sans-serif

Posted on May 08, 2012 by Kim Carruthers

I was asked today about the difference between sans-serif and serif fonts, and if it is possible to convert one into the other.

This article gives a lot of information about fonts and is a great starting point.  http://en.wikipedia.org/wiki/Serif


These fonts below are considered ‘web safe’ – i.e. they will work on the vast majority of computers and devices without looking weird.  As you can see, some are serif, and some are san’s serif.

web safe fonts

A font is either generally either serif or sans-serif, you can’t just flick a switch to change it from one to another.


Mixing the two is generally not a great idea – it makes the website look messy. Choose one or two, and stick with them through your site.

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Posted in Fonts, Serif, Turning Browsers into Buyers, Web Design

Photoshop for shop keepers - a how to guide to the basic tools you need to know

Posted on May 03, 2012 by Kim Carruthers

A little editing can turn a great photo in to a great product photograph.bag with and without background removed   As an example, look at this page - the baskets look great becuase the background has been edited out, letting you focus on the basket and nothing but the basket:  http://www.thegalleryshop.com.au/collections/homewares-3-1500-3000 Adobe Photoshop Elements is around $150 (Mac or PC) and is a really powerful tool. It comes in very handy for school assignments too, and I always suggest teaching your kids (over 10 years old or so) to use it - editing your photos can become their pocket money job. PDF:  Guide to using Photoshop for web shopkeepers I've repeated the text below, but you might find it easier just to print out the pdf. Adobe had great videos on how to use Photoshop - I've linked to them throughout this tutorial.   Photoshop for eCommerce Getting started: Please watch -http://tv.adobe.com/watch/learn-photoshop-elements-9/using-the-toolbox-in-photoshop-elements/ Take good photos in the first place - see my previous blog post on this topic   Installing Photoshop Install the minimum set or it will be slower than necessary.   Saving files – directory structures, name structures Create a directory structure for your files that suits your work. That way you will always be able to find  the right photo at the right size. e.g. Inventory photos / snowboards (raw, edited) / skis (raw, edited) / goggles (raw, edited) / jackets (raw, edited) Give each file a name that makes it really easy to identify. That may be your inventory code, or BreastfeedingCoverPinkGingham.jpg. Avoid spaces in file names. Break up words using –, _ or interCapping. Copy the file from your camera to the raw directory, and then from there to the edited directory. Make sure you are working on the ‘edited’version – perhaps give it a –e suffix so you can tell at a glance.   Resolution, quality and size Video tutorial: http://tv.adobe.com/watch/photoshop-elements-9-how-tos/recompose-to-any-size-without-distortion/  Computer monitors in general (and this is about to change, so make sure you save an original high resolution file on your computer for later use) show at 72 DPI. That means that there are 72 dots on a line an inch long. This is enough to fool your eye into seeing a complete image. Most printers print at 300 dpi, and high quality ones can do 600 and above.  So save a 72 dpi version for web work, and a 300 dpi version for print work. THE GOOD NEWS: is that Shopify takes care of all of that for you. When you upload an image it creates sized versions as follows: If you are not using Shopify, or creating your own versions for other purposes (Facebook, Print …), creating one of each of those sizes AND a ‘medium-large’ of about 350 gives you a good range of images to work with. However, DON’T use the same exact suffixes as Shopify does (should you later want to use Shopify) or else Shoipfy gets confused.  I suggest you suffix them with the resolution (72 for screen, 300 for print) and the width (e.g. 200 p). So a Black_Ski_Jacket.jpg saved at 72 dpi and 200 pixels wide would be Black_Ski_Jacket_72x200.jpg Be aware you may want to set the height, OR the width (depending on whether you want them to line up). How photos line up - by width or height You can’t specify both without squishing the photo (bad), or cropping it. http://help.adobe.com/en_US/photoshopelements/using/WS287f927bd30d4b1fef992ca12e28aa8015-7ff3.html http://tv.adobe.com/watch/photoshop-elements-9-how-tos/recompose-to-any-size-without-distortion/   Selecting You need to select the area of the photo you want to work on. This could be to fix red-eye, remove a background, or straighten a photo. There are several ways of selecting an area (to work on). Select all (ctrl + A) Select tool - Square / circle Lasso Wand (all pixels close to the same colour in that area)   You can also make a selection, then choose the ‘inverse’ option. These tutorials are really helpful: http://tv.adobe.com/watch/photoshop-elements-9-how-tos/using-manual-selection-tools/ http://tv.adobe.com/watch/photoshop-elements-9-how-tos/using-automatic-selection-tools/   Cropping You may want to crop a photo to:
  • cut out parts of the image that you don’t need
  • make the photo a certain size so it will ‘line up’ with other photos, fit in a specific box (e.g. the banners on the front page of Shopify) or fit on standard sized photos (4”x6”, 6”x8”). This width/height setting is called aspect ratio.
  http://tv.adobe.com/watch/photoshop-elements-9-how-tos/using-the-straighten-and-crop-tools/   Skewing If your product needs to be square you may need to remove skew.   Before                                                                                  After Skewed painting before and after Exercise: Use the Help to figure out how to do this. Press F1 (PC) or navigate to “Help” (Mac). Search for SKEW and follow the instructions.  Online Help is an amazing tool – practice using it. Auto enhancement Auto enhancement works by making the lightest pixels white and the darkest black and stretches out the rest in between. It works well on some pictures (people) and badly on others (paintings in a single hue like the Ngale sisters).   Removing backgrounds A clear background makes a photo look significantly more professional. Try to do it by clearing out   the background of the original photo.   You can use the selection tools and delete the background (see selection tools above).   Or you can de-focus the background: In the camera, using the F stop (depth of field), or using Photoshop. http://tv.adobe.com/watch/learn-by-video/guided-edit-depth-of-field-effect-/   Fixing bad spots   You can remove Red-eye  and Blemishes very easily: http://tv.adobe.com/watch/photoshop-elements-9-how-tos/fixing-red-eye-and-retouching-skin/     Now Practice, Practice, Practice.

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Posted in Blogging, Creating Great Images, eCommerce, How To, Photoshop, Turning Browsers into Buyers, Web Design