Using eWay to take credit card payments in Shopify

If you are using eWay to take credit card payments, but when trying to pay via credit card keep getting an error, it may be because your eWay credentials are incorrect.

Go into your Shopify site admin… admin/settings/payments.

Scroll to where you see eWay, and edit the settings.

Using eWay to take credit card payments in Shopify

If you have an email address in the API key field (which is the problem we keep seeing) then it isn’t going to work.

Call eWay and ask them for the correct (live) API key field, and the associated password. Put them in, update the card icons, and save.

Tips:

eWay will try to encourage you to try test mode/data initially – don’t waste your time. Tell them the connection between Shopify and eWay is proven, and you want to go straight to live use.

Unless you specifically sign up to take Amex via eWay, you only get Visa and Mastercard, so make sure they are the only ones that are ticked. Otherwise customers will think they can pay via Amex and get frustrated when it fails.

eWay may ask to see your ‘test’ or ‘staging’ website – give them your    xxxxx.myshopify.com  address, and tell them what the USER password is (you can find/change it at the bottom of ...admin/online_store/preferences screen).



Also in eChic Blog - building your business

Cloudflare outage - incident report
Cloudflare outage - incident report

Cloudflare outage is affecting access to SOME Shopify Sites from Some locations.At approx. 5pm on 21/6/22 there was a Cloudflare outage. Cloudflare provides a performance/security layer for Shopify and many other websites.

UPDATE: here is Cloudflare’s incident report:

https://blog.cloudflare.com/cloudflare-outage-on-june-21-2022/

Read More
Instagram Reels
Instagram Reels

Social media, and in particular Instagram, is a great way to expose your business to new customers. Your store can also benefit from Instagram Reels. You can use this short video feature to showcase your products or maybe feature some ‘how we do’ content.
Read More
Register your .au domain ASAP
Register your .au domain ASAP

The team here at eChic recommend that businesses should register their .au domain to avoid someone else grabbing it.
Read More

Subscribe