If you are using eWay to take credit card payments, but when trying to pay via credit card keep getting an error, it may be because your eWay credentials are incorrect.
Go into your Shopify site admin… admin/settings/payments.
Scroll to where you see eWay, and edit the settings.
If you have an email address in the API key field (which is the problem we keep seeing) then it isn’t going to work.
Call eWay and ask them for the correct (live) API key field, and the associated password. Put them in, update the card icons, and save.
eWay will try to encourage you to try test mode/data initially – don’t waste your time. Tell them the connection between Shopify and eWay is proven, and you want to go straight to live use.
Unless you specifically sign up to take Amex via eWay, you only get Visa and Mastercard, so make sure they are the only ones that are ticked. Otherwise customers will think they can pay via Amex and get frustrated when it fails.
eWay may ask to see your ‘test’ or ‘staging’ website – give them your xxxxx.myshopify.com address, and tell them what the USER password is (you can find/change it at the bottom of ...admin/online_store/preferences screen).
If you only do one thing for your site this week, make it turning on two-step authentication .
The good news - Shopify is very secure. The bad news, people aren't. So what do you do if one of your staff has used a weak password, and someone has guessed or pfished it, and got into your Shopify site? Or a virus on your machine has sent your password to the bad guys?
The first thing to do is DON'T PANIC - running around with your hair on fire is a natural response to that sinking feeling, but will make things worse. Jumping on to an infected machine and changing your password just gives them your new password.
One of the things I love most about eChic is the sheer range of businesses we get to work with. We are just putting the finishing touches on Safe Journey Foods'website. Andrea hails from West Africa. She sources and sells organic African traditional health foods such as Tigernuts, Tigernut Flour, a Tigernut protein booster mix for smoothies and milk drink (Kunun Aya), African Breadfruit Seeds (known as Ukwa), Bambara Nut Flour and Dried Dates and Date Powder.